No. 01 Get in touch

Come say hi.

Questions about an order, a book club, an event, or your own manuscript? Most answers live below — and if they don't, you can always find us on the Avenue or in your inbox.

Write to us

Send us a note

Prefer to type it out? Fill in the form below and we'll reply by email — usually within a day or two.

No. 02 Frequently asked

Good questions, answered.

A bookseller's field guide to ordering, visiting, and working with us.

No. 01 Orders & Shipping
What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards,
PayPal, and other digital wallets via the website. In the shop, we
accept cash, Apple Pay, and tappable credit/debit cards.

How can I track my order?

If you ordered a book in person at the shop, we will email/text when
your book arrives for pick up. Most of our orders arrive Wednesday
through Friday via UPS. Arrival times fluctuate based on the time of
year and schedule of UPS drivers. Typically, our inventory is delivered
between 1PM and 3PM.

For orders being shipped, we'll send you a
tracking number via email. Distributors can take up to 72 hours to
create a tracking number. Most publishers and warehouses do not work on
weekends.

Orders for signed/personalized copies of books may take longer, as we work with the author's schedule.

What is your return policy?

We no longer accept returns, only exchanges and store credit. If your book was damaged in transit, we will replace it at no cost. This typically takes a week.

Do you ship internationally?

Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination. Please reach out for estimates.

How can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible so we can modify our orders accordingly. If you cancel your order after this time, we will charge a restocking fee.

Do you offer any discounts or loyalty rewards?

Yes, we offer periodic discounts and have a paid membership program. Found here! Sign up for our newsletter to stay updated on special offers.

Do you offer gift cards?

Yes, we offer digital and physical gift cards in various denominations. You can purchase them directly from our website or in person at the shop.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact us immediately so we can arrange for a replacement. Items may be shipped from the shop or directly from various warehouses/distributors.

No. 02 At the Shop
Are you dog friendly?

Yes! We are dog encouraged and provide complimentary treats for our four-legged visitors.

Do you carry used books?

Yes, we do! Most used books are $10 or under.

Do you accept used book donations?

Yes, we do! We accept gently used books donations during shop hours. No textbooks, please.

Do you offer tarot readings?

Yes! Christina offers monthly tarot readings at the store and is available to book by appointment. You can submit a tarot reading or tarot event request here.

We also have a secondary tarot reader for special events, like Flavor on the Avenue. All special events are walk-ups only.

I heard one of the owners of the bookstore is an author. Is this true?

Yes! Christina is the author of two short story collections, She is a Beast and Creole Conjure. We always have signed copies in stock.

Keep an eye out for her debut folk horror novel, The Last Sheaf, releasing in Fall 2027.

No. 03 Events & Community
Do you have a book club?

We do! We currently have two clubs, "Adult Fiction" and "Myth & Legend."

Adult Fiction meets on the last Thursday of the month at 6:30pm and Myth & Legend meets on the second Thursday of the month at 6pm.

To join, we ask that you purchase the books from us, in-store or here. You can also make a comparable donation or purchase if you already own the title.

You can find our calendar of events, which lists upcoming dates and times. We hope you can join us in the future!

Can ANI host me for an event?

We would love to partner with you for an event. A Novel Hosts over 100 events per year, including book clubs, book talks, workshops, and more. If you're interested in hosting an author event, please fill out the form at the bottom of the Events page. All other event inquiries should be emailed to us.

We typically book 1-2 months in advance and can only accept a handful of events.

Do you rent out the bookstore for events?

Yes! You can request to rent the store for a game night, date night, private book club, party, wedding, or more! Reach out to us here!

I would like to send books to incarcerated folks. Is this a service you offer?

Yes! Please provide the Security Processing Center, the inmate's name, and the inmate's number when submitting your order.

The Department of Corrections only accepts books from original source
vendors like bookstores, publishers, and online distributors. Do not
send any publications directly.

No. 04 Authors & Artists
Will you carry my book?

First off, congrats on your book! We love working with authors of all genres. Please fill out the author form at the bottom of the Events page. We can't source books published via Amazon, however, we will consider them on consignment. We will not consider any books written using AI or covers made with AI.

I'm an artist. Will you carry my products?

We love working with independent artists, especially Philadelphia-based ones! Send us an email with information about your
products.

If you're a local artist, please note we will not carry items already sold or on consignment at businesses on our block. We want to keep our offerings unique!